The state of Maryland passed a law directing the creation of a self-funded Family and Medical Leave Insurance Program. They reached out to 18F because of our expertise in standing up and scaling teams in government settings. We worked with them to launch their digital service team, building capacity, establishing best practices, and creating an infrastructure to grow the team in the long term. We also helped them with the acquisition process so that they could bring on and actively manage vendors in a way that keeps the program’s interests front and center, and reduces waste.

With the program team launched and working on scaling up, 18F shifted focus to making the program’s website and content management system more modern and easier to use. This work had just started when 18F was eliminated. Without a proper handoff to our partners, we don’t know what will become of that work.