Our past projects have…

Helped Americans understand their rights

civilrights.justice.gov

This online portal gives the public a way to understand their rights and report civil rights violations. This can include everything from human trafficking to workplace harassment.

This website helps Americans with disabilities understand their rights and the resources available to them. It also serves as a resource for lawyers pursuing cases on behalf of their clients to better understand the guidance around the Americans with Disabilities Act.

Helped Americans find vital care

findtreatment.gov

This portal gives people an anonymous and confidential way to get connected to resources for mental health or substance abuse issues. With user-centered design principles, we created an interface that respects the sensitivity and urgency of those seeking help in crisis situations.

USDA WIC toolkit

This toolkit helps state agencies create easy-to-use online applications that eligible people can use to start the certification process for the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC). It includes tested language and tips for everything from income eligibility to voter registration. State agencies without an online application will find tips for getting started.

Empowered Americans to know what their government is doing

foia.gov

This website helps people understand the Freedom of Information Act and the process of requesting information from the government. The site helps users find the agency, and the kind of information to request, to get what they’re looking for.

Provided tools to help other government agencies make their technology more efficient and effective

Guide to de-risking government technology projects

This guide helps agencies fund, staff, and manage large technology projects. The recommendations reflect years of lessons learned about what works in government. We describe how agencies can adopt modern software development practices, product ownership, and performance-based services contracting. Sharing this expertise across all of government reduces reliance on under-performing contractors, and empowers agencies with smaller budgets to take on updates to their software and systems. This guide has helped both federal and state agencies avoid common pitfalls in delivering successful custom technology projects.

Federal website standards

Most people interact with the federal government online. Websites, apps, and online services offered by federal agencies should be easy to use and effective. We launched the effort to develop federal website standards to help agencies provide high-quality, consistent digital experiences for everyone. Standards are developed through a rigorous and iterative process involving federal agencies, the public, and other stakeholders.

Get.gov

Working with the Cybersecurity and Infrastructure Security Agency (CISA), we built get.gov to improve how agencies request and manage .gov domains. The new request process takes as little as 15 minutes with approvals completed in 7-10 business days, dramatically faster than the previous paper-based system. As of 2024, CISA has approved almost 2,600 new .gov domains, enhancing security and trust in government websites.

Open Forest

We worked with the U.S. Forest Service to create an online permit issuing system that has transformed how Americans access public lands. During the 2019 holiday season alone, Open Forest sold nearly 22,000 Christmas tree permits online, representing 37% of all permit sales in participating forests. The system has expanded to include special use permits, saving considerable time for both applicants and Forest Service staff.

Crime Data Explorer

Working with the FBI, we created the Crime Data Explorer to improve public access to crime statistics from the Uniform Crime Reporting program. This tool provides trend data, downloadable datasets, and an open API that allows researchers, law enforcement, and the public to analyze and build tools with the data. By bringing this valuable information out of siloed systems and into an accessible platform, we’ve helped communities better understand crime patterns and improved resource allocation. This project also represented the FBI’s first open source, cloud-based application, opening the door for new ways of working across the agency.